💖The 5 Love Languages of Customer Support 💖The month of love is finally here! With Valentine’s Day fast approaching, people tend to reflect on how they wish to receive love and…Feb 3Feb 3
From Boomers to Zoomers: Understanding Customer Support Preferences Across GenerationsToday, businesses interact with a diverse range of customers — Baby Boomers, Gen X, Millennials, and Gen Z — each bringing unique values…Nov 12, 2024Nov 12, 2024
The Poor UX of FAQ Pages (and How to Fix It)Many companies rely on FAQ pages to answer common questions and reduce support workloads. However, while these menus might sound like a…Nov 12, 2024Nov 12, 2024
The Future of Customer Support: Merging Human Engagement with AI AutomationCustomer support has come a long way from traditional phone calls and email exchanges. Today, businesses face the challenge of meeting…Nov 2, 2024Nov 2, 2024
FAQ Menus Are Dead!Navigating FAQ menus can be a tedious, impersonal experience, especially when customers just want quick, clear answers. Instead of helping…Oct 28, 2024Oct 28, 2024
The Anatomy of a Great Support Team: Key Traits and Skills for SuccessEver watched a superhero team in action? Whether it’s the Avengers saving the world or the Justice League fighting off intergalactic…Aug 28, 2024Aug 28, 2024
The Secret Sauce: What Makes for an Unforgettable Customer Experience?Creating an unforgettable customer experience isn’t just a nice-to-have — it’s crucial for building loyalty, driving sales, and making a…Aug 28, 2024Aug 28, 2024
